1.888.809.4733
We attempt at all times to deliver quality coffee, and believe that you will be pleased with the items you purchase from WiredBlack.com. However, from time-to-time, there may be a need for an exchange or return, and you may return any stock items that you have purchased at WiredBlack.com for either: 1) a full value exchange for another product or, 2) refund, subject to a 15% restocking fee for all coffee. Either option you select, you must do so within 30 days from the date of receipt of your item, and subject to the provisions below.
1) To initiate any return, contact WiredBlack.com at 1.888.809.4733 or email us at support@wiredblack.com. Do not send prior to instructions from us as to where to ship.
2) The cost of reshipping any item to you on exchange is also your responsibility. No free shipping on exchanges.
Damaged Items
It is the customer's sole responsibility to properly inspect your items when you receive them. If damage to shipping material is obvious, please inspect items immediately and notify the UPS, Fed Ex, or other delivery persons of damages. Notification of damages must be made to us within 5 days of receipt of damaged goods, and customers are responsible for notifying the delivery company of damages. Retain all shipping materials as they will be needed to show to the shipping company. It is very important that you notify us immediately of any damages so we can properly advise you.